Gems call Center Agent unprofessional

I am writing to express my disappointment and frustration with the service I received from one of your call center agents earlier today. It was my second call as I was desperate to obtain authorisation and unfortunately, the experience was unacceptable.

As a long-standing member of GEMS, I was shocked and dismayed by the agent's unprofessional behavior. When I questioned her about dropping the call after I informed her that I didn't have my membership number but knew my ID number, she mocked me and laughed. This response was not only unhelpful but also disrespectful.

Furthermore, I was unable to find some of the information I needed on the GEMS app or website, which is why I called the call center in the first place.

I hope that you will take my complaint seriously and take immediate action to address the agent's behavior and provide additional training to ensure that your call center staff provide professional and respectful service to all members.

Annoyed member