Gems

I sent through a new application a month ago and to date my application has not been processed. Everytime I call through they require additional information. When I have sent that through they require something else, this has been going on for the last four weeks. Why do you have *********** people working for you? Can you not send through all that you require the first time I followed up on my application. You are wasting my time, money and petrol running around getting things one at a time. You have arrogant staff that don't seem to understand what they are doing and who keep me on hold until my airtime has run out. I have dependants who came off a medical aid to join mine only to have them not covered because of your confused, erroneous and tedious processing of applications. Will you be liable if something has to happen and we are not covered? You show no sense of urgency or care for people and it is utterly frustrating to deal with you as a government agency. Well I guess that's not new.