NN
Nokubonga N

1 reviews | Active since May 2018

09 Jan 2026, 11:48

Gems beryl always decline GP consultation

Am having so much headache with gems beryl option not a single go consultation i have never called gems but all my consultation are not paid with the GP am getting statements that GEMS rejected the GP CLAIMS can you relook at this matter as I real making more sick now why the GP not paid yet I called and given details of this medical center as network provider. Can you sort this out it becoming too much ever since I joined GEMS am getting difficulties for the 1st time in 15 yrs on medical aid experiencing this. On the 30th I left all my medications at the pharmacy because GEMS was not paying for all my chronic as per doctor script yet we submit in November the chronic medications request until this day GEMS has not approved that alone forced me attend doctors now n than for my health

0
Replies (2)
Gems (Government Employees Medical Scheme)
Gems (Government Employees Medical Scheme)'s reply09 Jan 2026, 15:46
Official
Good day,

 
Thank you for engaging with us.  We are following your message, and feedback will be provided. If you have an urgent query, please contact us on:  ***(members Toll-free number) & ***(providers).

 Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.

 Emergency number: ***(available 24 hours)

  If you wish to submit a compliment, please email us on at ***. 

 We look forward to receiving your positive feedback. 

 Regards, GEMS 
NN
Nokubonga N's update20 Jan 2026, 09:52
Reviewer Update
Gems it the 20th of January today i haven't received any feedback from you and I am without medication