GEMS BENEFITS RULE BOUND WITHOUT EMPATHY

GEMS declined an application by ADP Mobility for a new wheelchair for my wife, due to her new benefit cycle only starts on 01/09/2024. My wife is entitled to a R7377 benefit for this year. I appealed the outcome to no avail giving the following motivation. Since the current wheelchair was funded my wife's physical and mental condition deteriorated to such an extent that she is unable to walk or stand and when seated for several hours on a wheelchair during the day and slipping off ever so frequently.(This is all but a life I would say is worth living) I therefor thought it to be high time to get her in something better and helping her caretakers- two at a time- to waste their time and energy to get her sit up straight again. I'm about to pay R15980 with my meager pension for an Endura-ultra-cline-wheelchair-18inch-46cm with no chance of getting any contribution by GEMS unless they change their original decision before Wednesday. IF NOT I HOPE AND PRAY THAT NONE OF THEM ULTIMATELY END UP IN A SAME POSITION AS MY WIFE!