Gems bad services

I been waiting for authorization from Gems be 3weeks now... Have been pushing me to one to another.... Numerous calls emails etc... Eventually said its a pmb emergency authorization... As I'm. In pain.... Today again doc rooms sent n they declined.... I can't understand y... It's a day procedure.... They just increase my medical aid.. Im on highest option.. Onyx.... Im in soooooooooooooooo much pain.

Can't sleep.... Eating is a torture.. Complete right half side of my face.... Last year ent specialist advice me see maxofacial which I did n paid cash for consultation.... He said need to do a procedure... After 2months will remove cartilage.... Needs to be done ASAP... It's getting g worst... Had a mild stroke 6years ago after losing my son.... Now getting worst... Please help... Was told to register with yrl.. N complain . So my last resort doing this.... Did ask what's the cost.. Lady told me not less than 15000 day procedure.. N it's unfair as I have medical aid....