1 reviews | Active since Jul 2022
GEMS AND THEIR COMPLETE DISREGARD FOR PATIENTS
Greetings
Kindly note that Ms. Mdluli has not been assisted whatsoever by GEMS in her plea to be covered for a prosthesis she requested since October 2021.
It appears as though no one at GEMS nor Mr. Mponye cares much about the fact that her life has come to a grinding halt since her amputation and sadly she clearly cannot count on GEMS to assist her in this regard, yet she makes her monthly contributions towards her medical aid cover.
This current state of affairs is affecting her mental health on a daily basis, she is a single mother of 4 children who need her to provide for them but still GEMS has not lifted a finger to come to her aid.
We have been following up on the progress of her request since October to early June 2022 but none of you deem this matter as urgent. I guess to you she is just another complaining customer, a statistic in your books and balance sheets. Your ineptitude and apathy has real consequences for the patients you supposedly meant to serve.
We have received a letter approving our request for mediacal cover hereto. We are thankful for that. however, contrary to our request our chosen service provider has not been expressly elected in the approval letter, which brongs us back to square one.
In my conversation with Ms. Asawa Alie from GEMS' complaints department, she was very helpful and we had a pleasant and productive chat. I made it clear that we need GEMS to specifically appoint out service provider, Henrich Grimsel as the designated service provider. However Mrs.N Sauls seems determined to appoint a service provider of her choosing. This is causing further frustrations because Mrs. Sauls is aware of this matter as we have engaged her before.
Kindly assist once again in this regard by expressly appointing Henrich Grimsel as the chosen service provider not Mrs Saul's chosen provider.
Kind regards
We have received a letter approving our request for mediacal cover hereto. We are thankful for that. however, contrary to our request our chosen service provider has not been expressly elected in the approval letter, which brongs us back to square one.
In my conversation with Ms. Asawa Alie from GEMS' complaints department, she was very helpful and we had a pleasant and productive chat. I made it clear that we need GEMS to specifically appoint out service provider, Henrich Grimsel as the designated service provider. However Mrs.N Sauls seems determined to appoint a service provider of her choosing. This is causing further frustrations because Mrs. Sauls is aware of this matter as we have engaged her before.
Kindly assist once again in this regard by expressly appointing Henrich Grimsel as the chosen service provider not Mrs Saul's chosen provider.
Kind regards
Kindly note that no one has reached out to me since the 2nd of August from GEMS. My reference is MEDIA-11672
Kindly note that no one has reached out to me since the 2nd of August from GEMS. My reference is MEDIA-11672