GEMS

I have been trying, since 9th December 2025 to obtain a detailed tax breakdown of all the claims on my medical aid for the tax year 2024 - 2025. I have tried telephonically and via email several times with no success.... 09/12/2025 - I called GEMS Customer care line to request the required document. I was advised to send through an email request, which I did on the same morning REF # obtained . 15/12/205 - I followed up with another email as the 72 hour period quoted on the automated response had elapsed, and received another automated response with another reference number. 17/12/2025 - I called GEMS Customer Service line and spoke to Cordelia - lovely lady, who advised me that she had compiled a list for me while on the line with me and had forwarded it to the team leader to have a letterhead and signature attached, and then it would be forwarded to me via email. Another reference number. 19/12/2025 I called GEMS Customer service again and spoke to Mandisa - lovely gentleman. He advised me that he could see Cordelia having sent it through to the team leader but nothing had happened with it. He then escalated it and gave me another reference number.. Today is Tuesday, 23/12/2025....I still have not received anything. I am beyond upset as I have tried to patiently navigate the GEMS rules and systems... To no avail. I am highly highly disappointed, as I have been a loyal client of GEMS for more than 10 years and am always recommending colleagues to join.