GEMS - 3 month waiting period without being allowed to claim ??!!!!!

To whom it may concern

I am signed up to be a member on my wife’s account that she has had with you since 2012. I have found out that I will not be covered for 3 months due to your waiting period rules. This I find unacceptable.

I need to remain covered by either yourselves (GEMS) or my current medical aid (DISCOVERY) during this 3 month period. If I have an emergency such as a car accident or anything of the sort, I need to be covered. I am not willing to hope for the best and not be covered for your ridiculous 3 month waiting period while still paying!!!.

I understand that I cannot claim for medication etc, but if there is an emergency and I am hospitalized, I need to be covered.

I look forward to your response and hope that this issue can be resolved. If not and I have to wait the three months, I will not be joining your medical aid and I will remain with Discovery.

My Discovery Medical aid scheme comes to an end on the 31st of July 2020 and I am joining GEMS on the 1st of August 2020. I will be cancelling GEMS if the above is not addressed with haste.

I sure hope this is heard and something happens. Facebook and multiple other platforms are next to receive this news.

It is so sad that one has to complain like this to get what is, and should be a simple and easy migration and remain covered at all times.

A very angry and disgusted individual. Andrew