GEMS

My mother passed on last year she was a ruby member upon her passing we checked savings it was hefty as we were worried about payments coming to us. I then found GEMS must pay the savings to the executor i have been calling GEMS for three months now each time after 7 days which is turn around time banking details are not updated. One told me is updated n gave me a figure which was lower than expected but ok maybe they settled bills two weeks later when i called again it is said nothing has been done. When i ask why call centre agents do not know or just say back log for the past four months i have been calling gems almost every two weeks but nothing happens Highly disapointed it is my mother's hard earned savings pocket n we as her beneficiary deserves it