1 reviews | Active since Dec 2017
GEMS
I would like to share with you an experience that we currenty have with GEMS to get an approval for chronic medication.We have been waiting since 19 March to get approval for cholesterol chronic medication and nobody can give you an answer as to when it will be approved.I made a follow up call on Monday 26 March 2018 when I was told they will escalate and I will have a responce on Thursday 29 March2018.I again followed up today.Still no answer and I should wait for an answer.Realy unacceptable service and we are paying a contribution of R7.676 per month.Do we need to entertain such pathetic service???
Good day
We are so sorry to hear of your experience. Thank you for giving us the opportunity to respond. We are investigating this matter and will be in contact soon.
Kind regards
The GEMS online team
Good day
We are so sorry to hear of your experience. Thank you for giving us the opportunity to respond. We are investigating this matter and will be in contact soon.
Kind regards
The GEMS online team
Good day
Thank you for alerting us to your concerns regarding the approval of your chronic medicine.
We are pleased to confirm that, after review by a medical adviser, your medicine has been approved for payment from your Chronic Medicine Benefit. Please note that this is subject to available limits.
Please accept our sincere apologies for the delay and for any inconvenience caused in this regard.
We trust the above is in order.
Kind regards
The GEMS online team
Good day
Thank you for alerting us to your concerns regarding the approval of your chronic medicine.
We are pleased to confirm that, after review by a medical adviser, your medicine has been approved for payment from your Chronic Medicine Benefit. Please note that this is subject to available limits.
Please accept our sincere apologies for the delay and for any inconvenience caused in this regard.
We trust the above is in order.
Kind regards
The GEMS online team