1 reviews | Active since May 2016
⭐ GEMS: 1/10 Extremely disappointing service
⭐ GEMS: 1/10 Extremely disappointing service. My mental-health condition is registered as a ***, yet my psychologist has an outstanding unpaid claim and is refusing to see me until it is resolved. I have followed up with GEMS repeatedly, including on 11 and 18 August 2026, but still have no clear written confirmation that I can continue seeing my psychologist and psychiatrist under ***. This delay is affecting my access to ongoing treatment. GEMS needs to urgently resolve the claim and provide clear written confirmation of my *** cover.
Thank you for engaging with us. We are attending your message, and feedback will be provided. If you have an urgent query, please contact us on ***(members Toll-free number) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***.
We look forward to receiving your positive feedback.
Regards, GEMS
Thank you for engaging with us. We are attending your message, and feedback will be provided. If you have an urgent query, please contact us on ***(members Toll-free number) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***.
We look forward to receiving your positive feedback.
Regards, GEMS