Frustrated!!!

Last year October I joined GEMS. The consultant that was helping gave me false information that has cost a bad credit record. When I had joined GEMS, I asked the consultant that was assisting me how much funds do I have for the rest of the remaining year. She told me I have full funds and will only be exhausted next year on the month that I joined. With that information, I went to consult with a gynecologist but I wasn't pregnant. So late last year, I received a message telling me that my medical aid did not pay for the gynecologist due to insufficient funds. Immediately I called GEMS and another consultant told that I joined GEMS late in the year and I don't get full funds. I told him what the first consultant told me but he refused to help me. I told him to listen to the voice recordings but he said he can't help me. I asked him to forward the call to the supervisor or manager but he refused. After making several calls, I spoke to management and they said they will call me back to see how they can resolve the issue. Up until today, they have not called me back. I have to pay R3200 from my own pocket to pay the gynecologist and unfortunately I don't have that amount. My case has been handed over to the lawyers and they keep breathing down my neck to pay them. I'm very disappointed with the services that GEMS gave me cause I've called them several times to try and resolve the issue but they've continued to ignore me. They deduct money from my pay slip every month but they refuse to assist. It's really frustrating.