BK
Beryl K

1 reviews | Active since Feb 2015

01 Oct 2016, 13:14

*****

<p>I've been waiting on the response from your office based on the hearing and the weeks that were set out have passed, and i have a concerning matter with gems which proves they negligence.</p> <p>My sons has been off the scheme for almost 8 months and we submitted the document with the gems offices ad they have bee deducting from the salary ad his missed appointment with the orthodontist ad dentist this may cause him to end up with infection and if that may happen gems will be liable for such. i have proof to substantiate my claims so that i wont be given the run-around</p> <p>the treatment that i'm getting from gems is uncalled for and very undermining.</p> <p>hope to hear a response from your office.</p> <p>kind regards,<br />B.Kgwahla</p>

0
Replies (3)
Gems (Government Employees Medical Scheme)
Gems (Government Employees Medical Scheme)'s reply03 Oct 2016, 12:12
Official

Good day

Thank you for bringing your concerns to our attention.

We are looking into your complaint and will get back to you as soon as possible.

Kind regards

The GEMS online team

BK
Beryl K's update05 Oct 2016, 09:20
Reviewer Update

This is my ref No. CMS 56867 how long should I wait for your poor service?

Gems (Government Employees Medical Scheme)
Gems (Government Employees Medical Scheme)'s reply07 Oct 2016, 15:42
Official

Good day

Thank you for bringing your concerns pertaining to your contributions to our attention.

We are so pleased that our agent was able to call you and explain the dependent resignation contribution calculations to you.

We wish to sincerely apologise for the delay.

Kind regards

The GEMS online team