Feedback or response with regard to a claim

I have an unresolved query with regard to the unpaid claim amounting to R1402.60 for the service rendered on the 24th of June 2014.<br> <br> My claim was not paid because the tariff code on the claim expired and that was according to the consultants who assisted me from the 1st time I complained about it.<br> <br> On the 17th of February 2015 I spoke to Venile who told me that the claim has been approved and will be submitted to claims department for payment but that has not happened till today.<br> <br> Every time I phone making a follow up, I\ve been taking from pillar to post without any payment processed <br> <br> My last conversation with the consultant at Gems was on the 01st of October 2015