1 reviews | Active since Jul 2014
Failure to pay claim submitted
Gems send a message via Hallo Peter saying that they will pay the outstanding claim on the 1ste April 2016. Up untill now nothing has been received or paid. Just so tired of always fighting to get your own money back. These people are pensioners and need the money as it helps with everyday needs. When can they expect a payment?
Thank you for bringing this to our attention.
We will check what went wrong and provide immediate feedback.
We apologise for the inconvenience caused.
Kind regards
The GEMS Online Team
Thank you for bringing this to our attention.
We will check what went wrong and provide immediate feedback.
We apologise for the inconvenience caused.
Kind regards
The GEMS Online Team
Good day SuzanneSwart,
Thank you for affording us the opportunity to respond to your concerns.
Upon investigation, it was revealed that an amount of R317.60 was paid into your bank account on 31 March 2016.
We unfortunately have not received any notification that the credit was returned as unpaid from the bank.
Kindly confirm whether the amount paid does not reflect in your bank account in order for us to investigate further.
Yours in service,
The GEMS Online Team
Good day SuzanneSwart,
Thank you for affording us the opportunity to respond to your concerns.
Upon investigation, it was revealed that an amount of R317.60 was paid into your bank account on 31 March 2016.
We unfortunately have not received any notification that the credit was returned as unpaid from the bank.
Kindly confirm whether the amount paid does not reflect in your bank account in order for us to investigate further.
Yours in service,
The GEMS Online Team