1 reviews | Active since Aug 2018
EXTREMELY UNHAPPY MEMBER OF GEMS
I am a seriously unhappy member of GEMS medical aid. Struggle for about a month to get approval to do bone density scan, . I suffer from osteoporosis. Call center unable to assist. Motivation letter from dr. was submitted three times, today call centre (D)Taniella told me there is nothing on the system.
Good day
Thank you for affording us the opportunity to respond to your concerns. We are looking into this and will provide feedback as soon as possible.
Kind regards
The GEMS online team
Good day
Thank you for affording us the opportunity to respond to your concerns. We are looking into this and will provide feedback as soon as possible.
Kind regards
The GEMS online team
Good day
Thank you for affording GEMS the opportunity to respond to your concerns.
We can confirm that the bone density scan was approved. Please note that all claims are settled at Scheme rates and in line with available benefits.
Our sincere apologies for any inconvenience caused.
Yours in service,
The GEMS Online Team
Good day
Thank you for affording GEMS the opportunity to respond to your concerns.
We can confirm that the bone density scan was approved. Please note that all claims are settled at Scheme rates and in line with available benefits.
Our sincere apologies for any inconvenience caused.
Yours in service,
The GEMS Online Team