Extremely Unhappy

I am extremely unhappy with the service and the constant run around regarding my dependant’s rabies vaccine claim. This is not an everyday expense, and a rabies vaccine is an urgent and serious medical necessity that should have been covered and resolved immediately.

I was initially advised to submit a claim for all vaccines received together with the summary and amounts paid, which I did. When following up, I was then told the claim had been rejected because proof of payment was required. I was advised to email the till slips, which I submitted at the beginning of February.

Since then, I have received no proper assistance and have simply been passed from one department to another with the following reference numbers:

MH*** – escalated for feedback MH*** – sent for reprocessing MH*** – claims back office (30 April)

After months of delays and follow-ups, I called again today only to be told that the till slips containing all the required payment information are suddenly not sufficient proof of payment, and that I now need to provide bank statements. This is completely unreasonable, especially since the transactions included additional purchased items and the amounts on the statements will therefore differ from the vaccine amount.

I am extremely dissatisfied with the lack of assistance, the constant changing of requirements, and the amount of time wasted trying to resolve this matter. I request that this claim be urgently sorted out and finalised without any further delays.