EXTREMELY DISAPPOINTED AND DEEPLY CONCERNED – 48 HOURS WITHOUT MEDICATION AUTHORISATION!

TITLE: 5 DAYS OF DELAY – MY MOTHER'S LIFE IS AT RISK WHILE GEMS FAILS TO AUTHORISE URGENT MEDICAL TREATMENT I am beyond disappointed and devastated by the way GEMS is handling my mother's medical treatment. It has now been FIVE DAYS, and we are still waiting for authorisation for her urgently required medication and treatment. My mother is critically ill and fighting for her life in hospital, yet we are still being subjected to endless delays and a lack of urgency from GEMS. How is it possible that a family has to spend days chasing a medical aid provider for authorisation while their loved one is lying in a hospital bed fighting for her life? We have repeatedly tried to get assistance, raised our concerns and explained the seriousness of her condition. Despite this, we have not received the urgent intervention we desperately need. This is no longer just about poor customer service. This is about a human life. Every delay is causing our family unimaginable distress, fear and emotional trauma. We pay for medical aid with the expectation that when emergencies arise, our loved ones will receive the necessary medical care without unnecessary administrative delays. I am demanding the following: 1. Immediate escalation of my mother's authorisation. 2. Urgent approval of the prescribed medication and treatment. 3. Direct communication with the treating medical team. 4. A clear explanation for why this matter has been delayed for FIVE DAYS. GEMS, please understand that this is someone's mother, someone's loved one and a human life. We cannot afford to keep waiting. We need action, not another request for information or another generic response. MY MOTHER NEEDS HELP NOW.

I wish to formally place on record my dissatisfaction and concern regarding the continued delay in authorising my mother's Polygam treatment. Despite the seriousness of her medical condition and the urgency communicated by her treating doctors, we are still waiting for authorisation. This delay is unacceptable, particularly when her health and well-being are at stake. Please understand that I will not allow this matter to go unresolved. Should GEMS continue to delay or fail to fulfil its obligations, I will be taking further legal action against the scheme and pursuing all available legal avenues to protect my mother's rights. I expect this matter to be escalated urgently and a clear response regarding the authorisation to be provided without further delay. My mother's life and health are not matters that can be subjected to endless administrative delays.

what's the update my mom's condition is worsening, if she dies her blood is in your hands