EXTERNAL PROSTHESES

We are waiting since early January for the approval of an external prostheses for my mother after her mastectomy in November. Every time we speak to the call centre you get another story. They are either still waiting for the approval or cannot find the documents in their system. Then you send it again. <br> <br> The last time the documents were emailed to a Michelle Koorie on 3 March 2016. Yesterday a lady named Lucy said they would call me back & took my contact no. No call as I am still waiting. Today the same story. The call centre agent at client services can see that the motivation is still awaiting approval. Tomorrow when I phone I will get the same response. <br> <br> How long do these things take???<br> <br> The ref no. given by the call centre is MH***3.<br> <br> Pieter Kruger<br> .<br> <br> .<br>