Empty promises, pathetic service and inhumane treatment

On 24 September 2022 my elderly mother fell and crushed both joints of her jawbone. She needed a jaw replacement operation. A bilateral -both sides-prosthesis had to be custom made for this operation. It took more than a week to grant me third party consent as my mother was not in the position to handle any communication. Then the battle went on to obtain approval. Eventually PMB authorization was granted. Operation could not take place as there was a set back in my elderly mothers health condition. Then we had to get new authorization. Remember the patient cannot eat solid foods!! For 4 months! Eventually 4 months after the fall the operation was done. All went good until we found out that GEMS did not pay as promised. Now over 4 months after the operation there is still and outstanding amount to Mediclinic. Hours on the phone...emails to and from... nobody that can really help. Promises of a code which has to be loaded.. but it does not happen. Wake up GEMS and come to the party. Its been more than 8 months and the battle continuous! Pay for what you have promised!!1