SB
Sylvia B
1 reviews | Active since Jun 2019
02 Jun 2021, 14:35
EMERGENCY AMBULAMCE SERVICE BY ER 24 NOT PAID
Emergency ambulance service rendered to me by ER24 on 26 February 2021 not yet paid by GEMS. Despite the follow ups I made via email to ***, I have not recieved any response to date.. I have never used an ambulance since I joined GEMS and surely I have benefits for emergency ambulance service but GEMS act as if I don't qualify for those benefits. This type of service is frustrating. Can someone at Gems attend to this matter and resolve the issue
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Replies (2)SB
Sylvia B's updateReviewer Update
08 Jun 2021, 10:52Still waiting for GEMS response on the ER24 issue.
SB
Sylvia B's update08 Jun 2021, 10:52
Reviewer Update
Still waiting for GEMS response on the ER24 issue.
SB
Sylvia B's updateReviewer Update
10 Jun 2021, 16:10I have recieved an email from Gems today informing me they apologize for not completing an investigation within the time frame given by them.
Your apology is not enough. The only thing that Gems has to do is to pay the claim from ER24. It has been a long time. What I'll do now is to tweet the bad experience I recieved from GEMS and promote the tweet so the whole world can have a clear understanding of who is Government employees medical aid.
I give you a futher 7days from today to resolve the problem.
Your apology is not enough. The only thing that Gems has to do is to pay the claim from ER24. It has been a long time. What I'll do now is to tweet the bad experience I recieved from GEMS and promote the tweet so the whole world can have a clear understanding of who is Government employees medical aid.
I give you a futher 7days from today to resolve the problem.
SB
Sylvia B's update10 Jun 2021, 16:10
Reviewer Update
I have recieved an email from Gems today informing me they apologize for not completing an investigation within the time frame given by them.
Your apology is not enough. The only thing that Gems has to do is to pay the claim from ER24. It has been a long time. What I'll do now is to tweet the bad experience I recieved from GEMS and promote the tweet so the whole world can have a clear understanding of who is Government employees medical aid.
I give you a futher 7days from today to resolve the problem.
Your apology is not enough. The only thing that Gems has to do is to pay the claim from ER24. It has been a long time. What I'll do now is to tweet the bad experience I recieved from GEMS and promote the tweet so the whole world can have a clear understanding of who is Government employees medical aid.
I give you a futher 7days from today to resolve the problem.