MN
Mayenziwe N

1 reviews | Active since Mar 2014

09 Nov 2026, 10:37

Embarrasment

Dietician and member - Feeds dep *** GEMS Beryl

My dad was turned back at Dischem Scottburgh and was denied glutamed they said authorisation was needed. I believe the bellow email confirms that he is entitled to get if for 3 months. This was so embarrasing.

Please assist with clarification as my dad needs this.

***

0
Replies (2)
Gems (Government Employees Medical Scheme)
Gems (Government Employees Medical Scheme)'s reply09 Nov 2026, 11:48
Official

Good day,

 Thank you for engaging with us.  We are following your message, and feedback will be provided. If you have an urgent query, please contact us on:  ***(members Toll-free number) & ***(providers).

 Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.

Emergency number: ***(available 24 hours)

If you wish to submit a compliment, please email us on at ***.

We look forward to receiving your positive feedback.

Regards, GEMS

MN
Mayenziwe N's update09 Nov 2026, 13:22
Reviewer Update
The correct pharmacy that refused to issue the pescription was Kingsway Hospital Pharmacy apologies for that.