Double standerds

<p>My name is Nathaniel Peters GEMS membership number ********** 18.<br />I completed my new Gems application form on the 21 April 2017 and submitted in to ********** on the 21 April 2017. I got a confirmation sms that my documentation was received on the 21 April 2017. On the 11 May 2017 I phone GEMS for find out how far my new application is and I was told that it would take plus minus 7 - 14 working days. I then phone on 16 May 2017 and was told by Neo that they could not find my application and that i should resubmit my application, which i did so again on the 16 May2017. On the 22 May 2017 I phoned GEMS again to find out how far my application is and was told that a folder was open on my name (folder number ********** 18) according to ThBoho. On the 24 May I phone again and was told that it was not 14 working days yet and that i should wait for an sms. On the 29 when I phone again I was told that they require 3 months bank statement and proof of address. I then submitted it. On 31 May I wanted to lay an complaint because I still did not any feedback on my status of my application and was told by Mr. Laurence that my application form was lying still and was told captured yet and that he is sorry. He then promised me that he will make sure that application form is captured and process and that i will have an answer by 02 June 2017.<br />On the 01 June 2017 I received another SMS that documentation is needed. I immediately phone GEMS I was told told that medical history documentation is still needed. I request to speak to a manager and spoken to Mrs. Mpho whom assisted me and asked that I sent the documentation directly to her. I then did so. Later that day i received a sms that my registration of my application was completed and that my benefit date is only form 01 October 2017. For this I am very dissatisfied as to my benifit date only being from October and I have been applaying since 21 April 2017 with GEMS being the cause of the relay that was confirmed by Mr. Laurence.</p> <p>A friend of mine Mr. H Wiese (GEMS ********** 83) app**** for membership on the 04 May 2017. On the 15 May 2017 he received a mail that his documents are being processed. On the 16 May 2017 he received a sms that is registration was completed and that his benifits will be active from 01 June 2017. ]</p> <p>What makes him application different then mine and why is his benefits from 1 June 2017 and mine of 1 October 2017. Why do i need to wait for my benefits but I app**** before him.</p> <p> </p> <p>It has been 8 days sinces I requested an answer in writting from one of the managers. I have since sent two more emails but no written feedback from GEMS management or membership department.</p>