1 reviews | Active since Jun 2017
Double deduction
<p>GEMS wrongfully made a double deduction from salary, I have complained since April and have even been promised by managers that it will be reimbursed, they have defaulted on three different dates over the period of a Month.</p> <p> </p> <p>It is unacceptable and complete incompetence.</p> <p> </p> <p> </p>
Good day
Thank you for affording us the opportunity to respond to your concerns.
Please send us a private message with your membership number in order for us to assist you.
Kind regards
The GEMS online team
Good day
Thank you for affording us the opportunity to respond to your concerns.
Please send us a private message with your membership number in order for us to assist you.
Kind regards
The GEMS online team
Dear GEMS,
It seems as if no SENIOR official can take charge in this matter, I only get assistance from call center agents with standard responses, your re-imbursment has been processed an will be paid within 14days. I have heard that since the 3rd of May and again today.......
Dear GEMS,
It seems as if no SENIOR official can take charge in this matter, I only get assistance from call center agents with standard responses, your re-imbursment has been processed an will be paid within 14days. I have heard that since the 3rd of May and again today.......
Resolved, thank you Zizo and management.
Resolved, thank you Zizo and management.
Good day
Thank you for alerting us to your concerns regarding the refund of a recent double deduction.
We can confirm that the refund has been processed for payment.
Please accept our sincere apologies for any inconvenience caused by the delay in finalising this matter.
Kind regards
The GEMS online team
Good day
Thank you for alerting us to your concerns regarding the refund of a recent double deduction.
We can confirm that the refund has been processed for payment.
Please accept our sincere apologies for any inconvenience caused by the delay in finalising this matter.
Kind regards
The GEMS online team