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Dorothy B
1 reviews | Active since Oct 2022
03 Apr 2025, 11:00
DOROTHY CATHERINE MÜLLER
WORST WORST SERVICE EVER AFTER 10 PHONE CALLS REFER2NUMBERS I A PENSIONER MUST PHONE AGAIN I OVERPAYED AND THEY OWE ME MONEY THEY KNOW IT CLEARLY REFLECT EVERY WHERE BUT NOW THE CLIENT HAVE TO PHONE AGAIN IN A WEEK AND THEN WAIT 2 WEEKS TO GET YOUR MONEY GET PAID BACK????? WORST EVER EVER EXPERIENCE WISH THE GOVERNMENT CAN PUT ME TO MEDICAL AID THAT KNOW HOW TO WORK BUT IT IS WORST AS CORRECTIONAL SERVICES WARDERS AND PENSIONER EVER HAD WORST.
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Gems (Government Employees Medical Scheme)'s replyOfficial
03 Apr 2025, 12:39Good day,
Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on: ***(members) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***.
We look forward to receiving your positive feedback.
Regards, GEMS
Gems (Government Employees Medical Scheme)'s reply03 Apr 2025, 12:39
Official
Good day,
Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on: ***(members) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***.
We look forward to receiving your positive feedback.
Regards, GEMS
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Dorothy B's updateReviewer Update
03 Apr 2025, 17:10AFTER I RECIEVED PHONE CALL FROM A VERY INTELLIGENT PERSON AND EMAIL I WAS IMPRESSED THAT ONE PERSON IS PREPARED TO ASSIST. THE FOLLOWING MATER IS FOR MY FATHER WEREBY HE HAS FULL BLOW CANCER IS A PENSIONER SUFFERING HIS NAME MR FRANS JAKOBUS MÜLLER. GEMS ONYX MEDICAL AID NUMBER *** HIS EMAIL ***. CONTACT NUMBER ***.MY FATHER HAS PAID THE DOCTER IN 2024/09/27 CLAIMS OF REPAYMENT WERE SEND ON 16 OCTOBER 2024 ALL INVOICES EMAILED SEVERAL PHONE CALLS AND UP TO DATE NO PAYMENT WERE MADE AT ALL REFUND. MY FATHER DONT HAVE ENOUGH FOOD IS SUFFERING OF CANCER FULL BLOWN BUT SEEM GEMS MEDICAL AID DONT CARE AT ALL. WHAT IS HAPPENING TO GEMS MEDICAL AID WHEN ALL COMPLAINTS MADE MINE WERE A SMALL ONE BUT MY FATHER MR FRANS JACOBUS MÛLLER CANCER GEMS JUST DONT CARE.
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Dorothy B's update03 Apr 2025, 17:10
Reviewer Update
AFTER I RECIEVED PHONE CALL FROM A VERY INTELLIGENT PERSON AND EMAIL I WAS IMPRESSED THAT ONE PERSON IS PREPARED TO ASSIST. THE FOLLOWING MATER IS FOR MY FATHER WEREBY HE HAS FULL BLOW CANCER IS A PENSIONER SUFFERING HIS NAME MR FRANS JAKOBUS MÜLLER. GEMS ONYX MEDICAL AID NUMBER *** HIS EMAIL ***. CONTACT NUMBER ***.MY FATHER HAS PAID THE DOCTER IN 2024/09/27 CLAIMS OF REPAYMENT WERE SEND ON 16 OCTOBER 2024 ALL INVOICES EMAILED SEVERAL PHONE CALLS AND UP TO DATE NO PAYMENT WERE MADE AT ALL REFUND. MY FATHER DONT HAVE ENOUGH FOOD IS SUFFERING OF CANCER FULL BLOWN BUT SEEM GEMS MEDICAL AID DONT CARE AT ALL. WHAT IS HAPPENING TO GEMS MEDICAL AID WHEN ALL COMPLAINTS MADE MINE WERE A SMALL ONE BUT MY FATHER MR FRANS JACOBUS MÛLLER CANCER GEMS JUST DONT CARE.