Don't join GEMS

GEMS CUSTOMER SERVICE IS PATHETIC!!

I am trying to get hold of them via email (as no one on the phone can assist me) if they have my correct persal number (for the DOE to contribute their part) whether they can please send me my dependant's nominated GP confirmation as I received mine, but not his and if they can please post 2 membership cards yet no one replies.

I canceled my previous medical aid end of Dec on their request just to find out that their is an outstanding document, yet I sit without medical aid for Jan and GEMS won't speak earlier and tell me!

I am so sick of struggling with GEMS it's not even funny. I should have stayed by my old medical aid.

I get transferred from this department to this department and no one can help.