Doctor's account not paid

<p>It is now more than a year that we are struggling.</p> <p> </p> <p>My mother was admitted in hospital on 31/10/2015 with a fractured arm. Hospital account paid in full, but the doctor's accounts still not paid. This is a PMB condition, and should be paid full. Every time my mother phone, they inform her that it is approved, and that payment will take place on certain date. Every time the date passes, and yet again a dissapointment.</p> <p>Just to name a few:</p> <p>06/05/2016:Zene 7-14 work days MH ********** 5</p> <p>18/11/2016: Lorraine MH ********** 2 Could take 4 months</p> <p>08/03/2017: Valencia MH ********** 4</p> <p> </p> <p>Then part of account is paid only to be drawn back shortly thereafter.</p> <p>Getting accounts from Doctor, making her nervous, as they don't have the funds to pay for this.</p> <p> </p> <p>What is the hold up???</p> <p>Not once they are able to put her through to the department responsible for doctor's accounts? How is this possible? Is it only computers working on its own.</p> <p> </p> <p>If this claim is not resolved withing 7 working days, or written feedback received, we will proceed with a CMS complaint.</p> <p>Membership number: ********** 99</p>