DOCTOR/PATIENT RELATIONSHIP AT STAKE

The Company authorised an eye operation which was done on 4th July 2014. From October I have been receiving statements from the Doctor for an outstanding amounts which are closed to R8000. I been in lot of communication between the Doctor offices and Gems. To this day the bill is not yet paid I don't know who is not doing what but I am frustated because I cannot be expected to pay the Medical Aid and the Doctor out of my pocket. The whole ordeal is ruining my relationship with my Doctor as I m still to coninue treament. I would not be able to consult an unpaid Doctor then where should I go. This was my first serious operation and with this kind of service I am compelled to rethink my options with this company. But at this moment I would appreciate to be serviced the way a paying member Is suppose to be service. I am tire going telephone communications that only end up in recordings somewhere. I would not contact Gems regarding the matter again but I will make sure that I leave no stone unturned until I am sure there's nothing else left to do. <br> Concern,frustated,disillusioned and highly disappointed