lM
lucy M
1 reviews | Active since Apr 2014
15 Sept 2025, 13:13
Disgusting Service Ever!!!!
Melikhaya Guliwe (***). This agent dropped the line on me only because I was requesting to speak to a manager. I always knew how poor the customer service is at Gems but never ever did I think they are allowed to drop calls on clients. Management must do something about this agent. He is rude, customer service is just not his thing.
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Replies (1)
Gems (Government Employees Medical Scheme)'s replyOfficial
15 Sept 2025, 14:37Good day,
Thank you for engaging with us. We confirm receipt of your message and apologise for the delay in acknowledging your message.
If you have an urgent query, please contact us on: ***(members) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00. Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***. We look forward to receiving your positive feedback.
Regards,
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00. Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***. We look forward to receiving your positive feedback.
Regards,
GEMS
Gems (Government Employees Medical Scheme)'s reply15 Sept 2025, 14:37
Official
Good day,
Thank you for engaging with us. We confirm receipt of your message and apologise for the delay in acknowledging your message.
If you have an urgent query, please contact us on: ***(members) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00. Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***. We look forward to receiving your positive feedback.
Regards,
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00. Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***. We look forward to receiving your positive feedback.
Regards,
GEMS