disgusting service

Im really disgusted by Gems poor service towards the registration of my new born baby i even regret joining this pathetic scheme. 8 Oct 2015 I gave birth and immediately after i emailed them my new born registration form. 3rd Nov '15 i faxed them my baby's birth certificate. I then got an sms that the birth certificate was outstanding and immediately after that i received a call from Waheer from Gems about my chronic medication, i then asked him about the sms as i already faxed the bc, he told me to not worry as Gems had all my documentation and my daughter was an active member. <br> <br> Later i received new membership cards with my babys name on them. Lo and behold on the 18 Jan when i went to a pharmacy to get medication for her i was told that she resigned. I then called Gems and spoke to Maureen and she said i must resend the bc, I then emailed it to her and she confirmed the receipt thereof. <br> <br> Imagine my shock when i called Gems on 17 March 2016 and was told that my baby was not a member because i didnt submit my documentation on time. I told them my story and was asked to fax them proof that i faxed the bc within 60 days. Where do they expect me to get the proof 4 months later?