Disgusting *********** staff

<p>Sent an SMS to GEMS (as directed by them) for a call back to join a new member. They have phoned other people back but I have proof that I sent the SMS and it went through twice but two weeks later, no response from them. Furthermore, I phoned them in frustration from my cell phone and had to wait for over 5 minutes before being attended to. The woman who attended to me said I must cut the call and re dial and press 3 different options. I asked her to transfer me through to the correct department but she arrogantly said they were not allowed to do that!!!! I suppose it is just a case of laziness and incompetency. Because when I phoned back a gentleman tried to help me, but then he too put me through to someone else (wonder of wonders because he didn't say he can't transfer me) - who didn't even bother to answer the call. I was hanging on and my cell phone bill was going up and up so after almost half an hour, I gave up because I had no airtime left!!! They are ***********, unhelpful, disgraceful and unprofessional!!!</p>