Disgusting behaviour of GEMS agents.

This medical scheme does not even deserve this one star I am forced to rate. Their incompetence is appalling and it matches the behaviour of their agents that are suppose to assist us and make our lives easier. We pay premiums monthly without any issues yet we are being told that we are not assisted because it was a holiday the day after the submission of the hospital authorisation was sent. I understand that it was holiday, however I did not need any reminder of that hence I called the day after the holiday to follow uopon the authorisation, she tells me that it will take 2hrs however I have been following up the whole day with no feedback then she continues to shout on my ear telling me about a holiday- This medical aid scheme is by far the worst, with the many unattended complaints I have submitted, this is the only way to expose them because they care so much about their premiums but would DECLINE a life or death situation in a matter of seconds! DISGUSTING