Disgusted service

I app**** for new membership on 14 January 2015 but still no membership. I sent my documentation to several consultants 1000 times but everytime I phone they want the same documentation from me. When I tell them I did send it they open my document and just say \ sorry I see it here". My husband had to cancel our Discovery membership in order for us to apply to GEMS.This is a requirement from GEMS. Now discovery needs proof to show that we are on a medical aid seeibg as this is a requirement from the company my husband works for. Our Discovery was cancelled effective 01 Feb 2015 and so we had no medical cover up to now. My husband received his Feb payslip today and shockingly discovered that the Discovery contribution was deducted for Feb"