DISGRUNTLED CLIENT

Last year July I noticed that i have not been receiving all my medication as per the Dr's prescription, which was sent to GEM pharmacy. i called this morning to enquire about this & all i got was a guy who could not listen to what my worries are with this matter and could not explain as to why this happened. my main worry is that i was buying the missing meds myself, cash & yet on their delivery note these meds are printed there as delivered. this is being ignore and not being solved. the guy, rude as he was went a step further & dropped the foune in my ear. i called back and the net person dropped when they heard who i was. this happened 4 times. i eventually got a suppervisor who investigated my complaint regarding service,called me back & again transfered me to the same pharmacist assistances to explain what is going on. i was put on hold until the line cut. i have not been called back to check if my problem has been solved. MY PROBLEM HAS NOT BEEN SOLVED!!!! I have to use my airtime again to call them back.There is no joy in dealing with these people & they call themselves care givers.I am not even sure i will ever get my money back as i didnt receive the meds since July 2018-to-date!! this type of treatment needs to STOP!!! we pay thousands of rands per month to GEMS & yet the service is getting poorer by the hour. i hope this will reach the owners of GEMS as II a client of GEMS for years so wish you could improve on the customer care your employees giv to your clients. i feel that there should be some competion out there that can do a much better job then GEMS, who sees its clients as people who deserve generic meds instead of what the Doctor prescribed. And yet we are still loyally paying!!!!!!! I hope so wish i had the recording to share, so you may hear how impatient and utterly rude this guy was. I hope someone will call me to sort this out as i would like to know why i never received all my meds from July 2018? Why GEMS claims that my Chronic funds ran out in December (this is the first time this has happened to me & i have been on chronic for more then 5 years)? I would also like to know what happened to the money they claimed for this medication which i never received?

I hope i will get answers & peace of mind as this is very upseting to know and who knows what else that cold be going on that we as clients are unaware of.

#MAD.CLIENT #UNHAPPY.CLIENT #CHANGING.GEMS #ENOUGH.IS.ENOUGH

Lineo Mathibela ********** 560