Disgracefully unprofessional service

I have been sent correspondence on the subsidy I have since app**** for and now I still have to run after GEMS and GPAA to tell me exactly how this will be done.

It is rather very frustrating because this process has been ongoing for close to 6 months now and this is disgracefully unacceptable.

This is terrible service from a GEMS as whole. I constantly attempt to call them and I never get through and end up holding the phone for an hour or over an hour most times. Something needs to be done about this.