DISGRACEFUL SERVICE FROM GEMS!

I am EXTREMELY disappointed in the service from GEMS. After my mother passed away we submitted a continuation membership application for my father... We submitted the application on 6 June 2024. Every time I phone to follow-up my enquiry is just escalated to a team leader whom you can NEVER talk to. I have been basically phoning every second day to follow up. It took them 3 weeks to just CAPTURE the continuation application. Then we we asked to pay the outstanding membership fees which we did on the same day with an immediate payment and sent through the proof of payment immediately.... It is now more than a week later and STILL nothing has happened. My father has to go for and operation in 2 days and they just don't seem to care about that. This is unacceptable and a disgrace!!! They are quick to demand money and refunds but can't even capture a membership that is already on their system to begin with!!!