Disgraceful Service.

I am a dentist. I treated a patient on 13/08/2014, and have since submitted the claim electronically at least two times, faxed the claim at least 5 times, as well as the proof of initial submission. Then I emailed it to them but still. Somehow this claim does not show up on their system. Now they tell me its stale and they can't do anything. How *********** can you be that your email and fax doesn't work?<br> It is disgraceful. Now I'm sitting with a loss because the patient says its MY fault I didn't claim properly and refuses to pay.<br> I will discourage anyone from joining Gems.