Discrepancies in Monthly Statements and Lack of Response to Emails

I received my monthly GEMS statement for the month of June. However, I have not received one for the month of May.

The first deduction was in May, and the amount reflected was for the Ruby option. I am confused because the next payslip amount reflected the Beryl option. While I am happy with the Beryl option, I would appreciate some clarity on this discrepancy.

Additionally, I would like to know when the beneficiary will be added to my plan and if I will receive membership cards for myself and the beneficiary.

I have also noticed that my emails to GEMS have not been responded to. This lack of communication is frustrating and needs to be addressed.

I would be grateful if GEMS could assist me with these issues.

Membership number: ***

Thank you.