Disappointment in GEMS medical aid

To whomever it may concern,

I had a COVID-19 test performed at Pathcare in December 2020. I provided all required documentation to Pathcare however GEMS has still not made payment. I have contacted GEMS regarding this payment thrice. The first time, they told me they're awaiting an invoice from Pathcare (which I later provided). The second time, they needed a doctor's certificate which I provided. The third time, they needed my case number which I provided. It has been almost a full year and today I was handed over to the attorneys as my account has not been paid up.