AM
Alina M
1 reviews | Active since Aug 2020
16 Sept 2025, 14:25
Disappointing service from GEMS
I am very disappointed with GEMS. After having gone through all their hoops, they decline my hospitalization authorization
I am sitting at the hospital after the specialist has advised they need to admit me to run further tests to determine what is wrong with my health and GEMS declines citing that their underwriters need to investigate if i am not suffering from a condition that wasn't disclosed to them
How can i disclose something i am not aware of, the point of the admission is to get tests done, and get a full medical report the same report you are requesting the doctor provide without doing any tests. What can of service is being offered, is it now i must go and die at home, would that work better huh?
Helpful (0)
Replies (2)0
Replies (2)
Gems (Government Employees Medical Scheme)'s replyOfficial
16 Sept 2025, 16:17Good day,
Thank you for engaging with us. We confirm receipt of your message and apologise for the delay in acknowledging your message.
If you have an urgent query, please contact us on: ***(members) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00. Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***. We look forward to receiving your positive feedback.
Regards,
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00. Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***. We look forward to receiving your positive feedback.
Regards,
GEMS
Gems (Government Employees Medical Scheme)'s reply16 Sept 2025, 16:17
Official
Good day,
Thank you for engaging with us. We confirm receipt of your message and apologise for the delay in acknowledging your message.
If you have an urgent query, please contact us on: ***(members) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00. Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***. We look forward to receiving your positive feedback.
Regards,
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00. Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***. We look forward to receiving your positive feedback.
Regards,
GEMS
AM
Alina M's updateReviewer Update
16 Sept 2025, 16:35Do you understand i don't have 7 working days, i need immediate medical attention and this lack of compassion and empathy is actually making my situation worse.
AM
Alina M's update16 Sept 2025, 16:35
Reviewer Update
Do you understand i don't have 7 working days, i need immediate medical attention and this lack of compassion and empathy is actually making my situation worse.