DISAPPOINTING SERVICE AND CLIENT TREATMENT

In February 2015 I had dental services done and 7 months later i found out that according to gems I resigned in 2014. I called gems on the 12th August 2015 to resolve the claim and my employment issue and was told that the issue would be resolved. Only to receive a statement from my Dentist on the 9th September 2015 proving that the account was not settled by gems. which meant that I again had to go through the whole tiresome process of moving from call-center to call-center, person to person till i after speaking to so many agents who failed to even comprehend my problem. I came across Mashudu who told me that since my account was created I have never had dental claims (Which is questionable since I had fillers done in 2014 and GEMS paid) she rushed through the email address where i should send my inquiry then she shoved the reference number and hung up . so now I apparently have to send an email repeating myself. Thank you for the experience GEMS. I guarantee next year I will still be having the same problem.