Disappointing service

<p>I am not happy with the level of service I received from Gems. On the 11th of March 2017 I submitted my application for membership with them and received correspondence from them 2 days later. I registered on the gems portal with the membership number allocated to me and saw there that my cover will begin from the 1st of April. I then received a call to notify me of that and that there was a document outstanding which I later forwarded. </p> <p> </p> <p>During the last week of March I made countless calls to their call centre to find out the status of my application as it had been sitting on pre-registered ever since, even to this day. They assured and constantly reassured me that my membership will still be active from the 1st of April even after being told through the whole process that there's an outstanding document of which I had sent prior. I still remained calm and patient. On the 1st of April I was blocked out of the portal and could not log in. When I tried logging in on the 3rd of April I was able to log in and in so doing realized that my benefit date had been changed to the 1st of May without being notified. After all the calls made I just realized that I was been made a fool. Their level of competence is highly questionable and which leads me to believe that my application is seating in a corner somewhere gathering dust because I have not received any correspondence regarding this. The only thing I've been receiving are texts saying that 'Your correspondence enquiry is being processed.' It's been processed since the 13th of March, so exactly when will it be resolved? </p>