LB
Livhu B
1 reviews | Active since May 2025
13 May 2026, 19:56
Disappointed
I have app**** for gems Ex gratia for my dental care since July 2025. To date I have not received any progress. I have been sending follow ups emails every month but no response. I understand the payment is not guaranteed but atleast respond to say the application has been rejected if that's the case and not just give me a silent treatment.
I am very disappointed with Gems.
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Replies (1)
Gems (Government Employees Medical Scheme)'s replyOfficial
14 May 2026, 10:35Good day,
Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on ***(members Toll-free number) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***.
We look forward to receiving your positive feedback.
Regards, GEMS
Gems (Government Employees Medical Scheme)'s reply14 May 2026, 10:35
Official
Good day,
Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on ***(members Toll-free number) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***.
We look forward to receiving your positive feedback.
Regards, GEMS