DISAPPOINTED

I'm writing on behalf of my mother Ngwanakgare Msiza, She had Respiratory disorder on 13/01/2026 then we took her to MIDDLEBURG PRIVATE HOSPITAL(MIDMED) where by she was kept for the night then in the morning the Doctor told her that they can't admit her because Gems has decline her request to be admitted they must transfer her to the government hospital to get help. I mean what's the use to have medical aid but you can't use it when is needed, Is that the customer service that they referred to when they want us to join. She's a pensioner for God seek why is our country failing us. she never skip any single monthly contributions but at the end of the day they treat her like this is that the thank you Gems is giving us for being a member.