DENTAL CLAIM FOR 16th APRIL 2021

Good day once again I'm so flippen gatvol with GEMS,they paying my previous account from my ENT specialist, now the once again declining a claim from my Dentist for the 16th of April 2021.Before I went to dentist I queried benefits and it was confirmed I do have benefits,the practice also confirmed and it was confirmed there is benefits for procedure,today I received an email that the amount of R0 will be paid to the Dentist.The people working in the call centre giving us wrong info should be fired,they do not know what is happening.I am seriously considering leaving and resigning from GEMS.GEMS is surely a waste of time and money.All I want for this claim to be paid as I'm not at fault here.Why would the dentist check benefits and do procedures if there was no benefits.Once again I do have an account of R3000 to be paid,and GEMS leaving me with an account.I AM TOTALLY GATVOL now.