1 reviews | Active since Feb 2017
DEDUCTIONS
<p>Since I've cancelled my membership with the scheme in December 2016, there's still deductions from my salary, asking them why is there still deductions , m told my employer have to stop it, employer says they don't have a function to stop it GEMS should do, m being sent from pilar to post every time time I call the scheme as to why there's still deductions going on while the membership was terminated 4 months ago, the answer is a request was sent to the employer to terminate it but they haven't responded.</p> <p>Question is who is responsible for stopping the deductions, in February double the amount was deducted so I did not get paid, now staying at a friend's place with my 2 daughters as the landlord locked the flat on the 15th due to non payment, also behind with their school fees, no food, no transport money.</p> <p> Was told I will get the February refund but till to date nothing has happened, do I have to go to the loan sharks in order to survive with my children or should they leave school so GEMS can take all my money every month without any explanation just to keep their scheme running and not caring about other people, I terminated the membership because their contributions is too much for. AM I OBLIGED TO STAY WITH THEM OR WAS IT A SIN FOR ME TO TERMINATE MY MEMBERSHIP? </p> <p>Do I have to take them to the consumer ombud just for them to stop this nonsense? I cannot leave on handouts while I'm working.</p> <p> </p>
Good day
Thank you for affording GEMS the opportunity to respond.
We are investigating this matter and will provide feedback.
Please send us a private message with your membership number.
Yours in service
The GEMS online team
Good day
Thank you for affording GEMS the opportunity to respond.
We are investigating this matter and will provide feedback.
Please send us a private message with your membership number.
Yours in service
The GEMS online team
A deduction again this month, just got salary advise, STRESSED......
A deduction again this month, just got salary advise, STRESSED......
Good day
Thank you for alerting us to your membership and refund concerns.
We can confirm that your membership has been terminated effective 31 December 2016 and the refund has been processed. You can expect payment from GEMS within 7 to 14 working days.
Please accept our sincere apologies for any inconvenience caused by the delay in finalising this matter.
Kind regards
The GEMS online team
Good day
Thank you for alerting us to your membership and refund concerns.
We can confirm that your membership has been terminated effective 31 December 2016 and the refund has been processed. You can expect payment from GEMS within 7 to 14 working days.
Please accept our sincere apologies for any inconvenience caused by the delay in finalising this matter.
Kind regards
The GEMS online team
