1 reviews | Active since Mar 2017
DECLINED MEDICATION
<p>I am an adult fe,male 52 years old wiith hypertension and cholesterpol. My mom had hypertension, high cholesterol, diabetes and gout. She suffered two strokes. My dad had cerebral vascula accident and he was also hypertensive and was confined to a wheel chair and he passed on aged 50 years old. My mom passed on at milpark hospital in 2012.</p> <p>I called GEMS to enquire about my medication oif it was approved and the call centre agent Refilwe Moncho said it was declined. I requested to speak to a super viosr and was put on hold for more than 30 minutes. I then spoke to Zaida who asked me my family history and I told her what i wrote above. </p> <p>GEMS says i am not at risk that is why they declined sim vastatin but as a professional nurse myself I know I am at risk of stroke and heart attack fromn the conditions i am suferringfrom . My medical aid number ********** 57</p>
Good day
Thank you for affording us the opportunity to respond to your concerns.
We are looking into this and will provide feedback.
Kind regards
The GEMS online team
Good day
Thank you for affording us the opportunity to respond to your concerns.
We are looking into this and will provide feedback.
Kind regards
The GEMS online team
Good day
Thank you for alerting us to your concerns regarding the approval of your chronic medicine.
We are pleased to confirm that, after further assessment, Adco-Simvastatin 20mg has been approved for payment from your Chronic Medicine Benefit (subject to available limits).
Please accept our sincere apologies for the delay and for any inconvenience caused in this regard.
We trust the above is in order.
Yours in service
The GEMS online team
Good day
Thank you for alerting us to your concerns regarding the approval of your chronic medicine.
We are pleased to confirm that, after further assessment, Adco-Simvastatin 20mg has been approved for payment from your Chronic Medicine Benefit (subject to available limits).
Please accept our sincere apologies for the delay and for any inconvenience caused in this regard.
We trust the above is in order.
Yours in service
The GEMS online team
