Debit order

Good day

On the 19th April 2018 calls we made with Reference nr : 18041Q6NF6U & Reference nr : 180418QNFLL, my father principal member of Gems account spoke to various consultants in order to clear the matter whereby I also spoke to consultants. Base on the telephonic recordings the reference numbers provided, Whereby the payment was made with confirmation emailed and fax (Done personally by myself with emails and faxes send) and debit order switch was advise to be taking off not from Capitec bank but from Nedbank.

Yet on the 2nd of May my father Mr JV Haigh received and sms that payment must be made before his medical aid will be suspend.

Instructions was provided for debit order change why causing inconvenience for a member that were for years loyal member after retirement service changes can this be sorted out by the soonest before June 2018

Many thanks Lucinda Haigh daughter of Mr John Victor Haigh