Dealing with a rude call centre agent.

Dealing with people, one should have a manner in which they approach various people. I specifically asked this lady named THABANG several times to transfer me to someone else, as this woman and I were back and forth arguing. She boldly kept saying she would not transfer any of my calls. She was failing to politely explain to me what’s going on with my account hence I needed another consultant. All she kept on shouting was that my funds are depleted. When I told her to fix her tone when talking to me, she said she was shouting because I am not hearing her. What topped off our argument was when she said I can rate her all I want however Ii will not be referred to anyone else and stated that she will just make a note that my funds have been depleted. Sies!!!How dare she speak to me so rudely and arrogantly. So its clear that as much as we rate the customer service, nothing is done hence she boldly told me rate her. Wow!!! I called again, LISA answered and she explained thoroughly everything calmly to me. Something Thabang failed to do. That consultant felt powerful behind that phone. Telling me she won’t transfer me to anyone else and spelling her name to me as she is untouchable. Very rude and disrespectful!.. Fix your claims and accounts team.. hire more people like Lisa. People who know the importance of customer service. Thabang left such a bitter taste in my mouth. It was the worse experience ever.