CPAP Benefit Claim

I currently suffer from very bad sleep apnea. I am new to GEMS medical aid scheme. I app**** for an appliance benefit on my medical aid for a CPAP machine to help me sleep and not allow me to die at night. Gems Approved the authorization for this machine, this was done on the 10th of November 2015 up to today GEMS has not processed my claim because according to the call center the claim is being rejected due to scheme exclusion even though they did authorize it to be payed out, very contradicting information and feedback I can't believe how long it takes to processes digital information, this is pathetic service especially since this condition is life threatening. I have been with bad medical aids before but GEMS has taken the cake. The worst service ever I truly feel for all the government employees in South Africa.<br> <br> Right now its been 16 working days waiting, 16 working days to processes a digital document and 16 working days with out any feedback. <br> <br> Thank you GEMS (worst medical scheme in South Africa). oh yes this is my ***, hoping that GEMS at least still cares about their BRAND and Image.